Hiring a tree surgeon isn't just about finding the cheapest quote—it's about protecting your property, your safety, and your trees. Unfortunately, not all tree surgeons operate to the same standards, and many homeowners are unsure how to tell the difference between an experienced professional and an unqualified, unsafe operator.

To help you make an informed choice, here are five essential questions to ask when hiring a tree surgeon.

1. Are They Qualified and Insured?

Tree surgery is a highly skilled profession that requires training and expertise. Ask if the tree surgeon has recognised qualifications, such as City & Guilds NPTC certification, which ensures they've been trained in safe tree work practices.

Equally important is Public Liability insurance. A reputable company should have sufficient cover to protect against accidents or damage.

2. Do They Provide a Written Quote?

A trustworthy tree surgeon will always provide a clear, written quote before starting work. This should outline:

The scope of the work
Costs (with no hidden charges)
Obtaining any necessary permits (e.g., for work in conservation areas)

Avoid anyone who only offers verbal estimates, cannot document the work, is willing to work without correct permits in place (as this makes you, the customer, liable for significant fines), or anyone who pressures you into agreeing work on the spot.

3. Do They Follow Safety Standards?

Tree Surgery can be dangerous work and professionals should have completed extensive training and hold certifications, so it's critical that your tree surgeon adheres to industry and safety standards. They should use the protective equipment, such as helmets, harnesses, and gloves, and ensure their tools are well-maintained. If they do not that is a sign you may be talking to someone who is not qualified or correctly trained which places you and your property at risk. 

Reputable companies will also conduct a risk assessment before starting any job to ensure everyone's safety and ensure there are sufficient crew on that job to see the work through properly and safely.

4. Do They Handle Conservation Area Permissions?

If you live in a conservation area, or your tree is protected by a Tree Preservation Order (TPO), you'll need permission from your local council before any work can be carried out. A professional tree surgeon should be familiar with these regulations and offer to handle the paperwork for you.

London Treescapes regularly works in conservation areas and liaises with local authorities to ensure all work complies with legal requirements.

5. What Do Their Reviews Say?

Online reviews are a great way to gauge the reputation of a tree surgeon. Look for reviews on Google or Trustpilot that mention professionalism, punctuality, and quality of work.


London Treescapes is proud to have a reputation for excellent customer service and skilled, friendly staff. Take a moment to read our reviews and see what our happy clients have to say.

Hiring the right tree surgeon can save you time, money, and stress—not to mention ensuring the health and safety of your trees. At London Treescapes, we take pride in offering professional, reliable tree care services backed by qualifications, insurance, and a commitment to excellence.

If you want expert advice and a free quote, contact us today and let us show you why we're the trusted choice for South-East London.